Questions Before You Strike a Match

FAQ 

What are your candles made from?

We use a high-quality coconut-soy blend for a clean, slow burn. All fragrances are phthalate-free, paraben-free, and crafted to match the tone of each story-driven collection.

How long do your candles burn?

Our 8 oz jars typically burn 40–50 hours when properly cared for. Tins and minis vary by size but follow the same slow, even burn profile.

Do your candles come with story cards?

Yes. Every candle in the Lore and Echoes of the Valley collections includes a matching story card that explains the legend, place, or memory behind the scent.

Where are your candles made?

All candles are hand-poured in West Kelowna, BC.

Do you ship across Canada?

We ship Canada-wide. Shipping rates are calculated at checkout based on location and weight.

Do you offer wholesale?

Yes. Select candles are available for wholesale with competitive margins. Inquiries can be made through the contact page or our Faire profile.

Do you support local charities?

Certain launches, including Snow Over Kelowna, donate a portion of proceeds to local organizations such as Mamas for Mamas. We update our product pages with current initiatives.

What if my candle arrives damaged?

Email us with a photo within 48 hours of delivery. We replace damaged items as quickly as possible.

How do I care for my candle?

  • Trim wick to 1/4 inch before each burn

  • Let the melt pool reach the edges

  • Avoid burning longer than 4 hours at a time

  • Keep away from drafts and curious pets

Are your wax melts made with the same ingredients?

Yes. Our melts use the same coconut-soy blend and clean fragrance oils.

 

CUSTOM CANDLE FAQ

Do you offer custom candles?
Yes. Barrel & Bloom creates custom lore candles with original stories and scent profiles based on any location you choose.

Q: What can I base the story on?
Almost anything: a town, cabin, lake, neighborhood, street, venue, or personal landmark. We weave your memories, people, or history into a short lore-style story.

Q: What’s included in a custom order?

  • Original lore story based on your chosen place

  • Custom scent direction to match the mood

  • Finished candles with tailored labels

  • Printed story cards to accompany each candle

Q: What are custom candles good for?
Weddings, memorials, anniversaries, corporate gifts, real estate closing gifts, tourism & hospitality collaborations, and sentimental family keepsakes.

Q: How do I start a custom order?
Fill out our custom order form with your location, occasion, story details, scent preferences, quantity, and timeline. We’ll send a concept and quote before production.

Q: How is pricing set?
Pricing depends on vessel style, quantity, and the scope of the story and design. Once you submit your details, you’ll receive a clear quote and estimated timeline before you commit.